Job Information
Flynn Restaurant Group Level I Service Desk in INDEPENDENCE, Ohio
* Thursday through Monday; 3pm to Midnight Shift *
Position Description
Level I Service Desk supports customers with IT-related problems, functioning as the first point of contact between users and the company. They resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Primary duty within this role is to resolve issues for end users as quickly and efficiently as possible.
Responsibilities
Respond to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service.
Provide accurate and timely logging of incidents and problems.
Escalate to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base.
Work with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands.
Create and update knowledge articles.
Fulfill hardware requests via device configuration and coordination with our Tech Depot.
Retrieve requested surveillance videos and deliver to Risk department, as per defined procedure.
Desired Skills and Experience
Bachelor's degree is a plus, as well as 1-3 years’ experience in IT or related field.
Good customer service, verbal and written communication skills required.
ITIL and/or HDI experience and certifications a plus.
Ability to type 40 words per minute.
Ability to lift, carry, and place various equipment up to 50 pounds.
Why Work for Flynn?
Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:
Medical / Dental / Vision
Retirement and Savings Plan
Short- and Long-Term Disability
Basic Life Insurance
Voluntary Life Insurance
Tuition Reimbursement
Paid Time Off
Flexible/Hybrid Work Schedules
Company Outings
Dining Discounts
PC/Laptop Assistances
On-Site Fitness Center
On-Site Daycare
On site Café
FUN Work Environment!
The Flynn Group is an Equal Opportunity Employer